STC: Tafani, a Verint Community intranet where its people ask, share and put forward ideas
4 Roads built Tafani, STC's intranet on Verint Community: questions and discussions, ideation challenges, surveys and knowledge, on 54 custom widgets.
About us
A digital self-service agency, founded in 2007
4 Roads is a digital self-service agency in Kenilworth, Warwickshire. Through a blend of strategy, design and development we build what lets customers help themselves: online communities, which we have built since 2007, and the apps and websites around them.
Unique and smart, with room for a little magic
We do our best work when we partner with brands who value customer experience as much as we do. If this sounds like you, and if bringing extraordinary ideas to life doesn't make your palms (too) sweaty, let's talk.
Whatever helps our clients help their customers better
Some of the organisations we have built for. Where we have written up the work, the logo links to it.
What our clients say
Updated design, functionality, and streamlined processes make a big difference to user experience and member retention. We knew this would be challenging, but we were confident that with close collaboration with the 4 Roads team, it would be a success.
Ana Maria AlbertCommunity Manager, OM Digital (Olympus) If you look at the numbers from the Italian Community, the level of engagement is just crazy. It's crazy how one small community can generate these metrics.
Zuzana LatanikovaGlobal Community Manager, Thermomix It was great to have a technical partner who was confident in directing the project forward. It's getting harder to train and retain staff, and to retain high levels of customer service. We now have an innovative customer service solution to represent the brand.
Kris CholmondeleyHead of Communications, DS Automobiles Great company to work with. Reliable output and high quality.
Jon AllenVP GTM Strategy, Verint We chose 4-Roads because of their extensive experience with the Verint platform.
Eivind SivertsenOnline Presence Manager, Nordic Semiconductor We have been consistently impressed by the support, knowledge and expertise provided by the team at 4Roads. Their understanding of online communities, platform configuration and user experience is second to none, and they have been a hugely valued partner in helping us develop and improve our Community. Nothing is ever too much trouble, and the team are approachable, responsive and adaptable, whether supporting us with service requests or more complex platform configuration. They take the time to understand what we are trying to achieve, offer clear and practical guidance, and help us find solutions that work for both the platform and our users. They feel like a genuine extension of our own team, and we would have no hesitation in recommending them as a trusted, best-in-class partner.
Jamie FarwellProduct Manager, Macmillan Cancer Support We (The IET) have worked with 4 Roads Ltd for about the last 6 years and have found them to be friendly, professional and knowledgeable. Offering innovative solutions to niche problems at reasonable prices. They have a good understanding of the Verint software and processes and are always happy to help.
Elizabeth MorganOnline Community Technical Lead, The IET
A culture of collaboration and togetherness
We don't hide behind big words. We say it how it is. We care, we collaborate, we keep curious.
Some of what we have built
Acticare: a B2B ecommerce platform built for smarter care home procurement
4 Roads replaced Acticare's ecommerce platform with a B2B system linked to OGL and MaxOptra: budgets, approvals, preferred products and self-service.
AMBA and BGA: three sites on one platform, and search 30% faster
4 Roads moved the Association of MBAs' two WordPress sites onto one headless platform: three sites run from one place, with search 30% faster.
Have a project in mind?
Tell us what your customers are trying to do, and we will start from there.
Speak to Rob (we can't promise he won't be on his bike)