Intelligent Self Service | AI | Communities | AR & VR

Empowering
your customers and staff
to help themselves
with less effort

Hello, We are 4 Roads, an intelligent self-service agency

BRINGING YOUR AUDIENCE CLOSER

Whether you deal with customers, prospects, partners or employees, businesses today must simplify, modernise and automate to drive deeper loyalty, enhance performance, accelerate processes, and stand out above the competition.

Find out how to bring your audience closer with an expert-led digital consultation.

"The combination of their extensive knowledge and their experience with a diverse client base has been invaluable, supporting everything from development on small and
large projects, to consulting on our roadmap and strategy. 4 Roads have been responsive, timely and always willing to go the extra mile, we cannot recommend them enough."

Magnus-Andreas Sølvberg Aase, AFS Intercultural Programs

Bespoke solutions

INTEGRATIONS

Our expert developers can create a wholly new system to ensure different technology solutions work together intuitively.

SYSTEM DEVELOPMENT

Whether you’re starting with a blank sheet of paper, or planning to make use of existing software as you introduce a new application or technology, we have the development knowledge and experience to create new solutions to help transform your business.

WE ARE EXPERTS IN BRINGING YOUR AUDIENCE CLOSER

We have over 20 years experience in developing engagement solutions.

Delivering the best digital experience to your audiences is everything. Whether that’s customers, prospects, partners or employees, businesses today must simplify, modernise and automate their engagement solutions to help drive deeper loyalty, enhance business performance, accelerate processes, and position them above the competition. To find out how your organisation can bring your audience closer, we are offering a thirty-minute complimentary digital consultation with our experts in engagement solutions.

Software Implementations

SITECORE

As a Sitecore Certified Solution Partner, we’re can create a truly responsive website.  Combining a CMS with analytics and automation features for enhanced engagement and personalisation, will turn your website into a lead generation and optimisation engine.

We can also help you manage the transition to using the Sitecore Experience Platform.

Our overall Sitecore offering includes:

  • Implementation
  • Training
  • Ongoing support

WEBSITE DESIGN 

Our design and development experts deliver solutions for both B2B and B2C clients. Here are a few of the ways we create stunning websites:

  • We use NET and PHP solutions
  • We develop on open source platforms – like Umbraco and WordPress
  • We also develop on closed source and bespoke platforms
  • Our coders are experienced with ASP, ASP.NET, PHP, HTML5, CSS3 and JavaScript
  • Our sites incorporate SEO, social media, mobile and other tools

E-COMMERCE

We have a wealth of experience in creating e-commerce platforms that really deliver. We can help you with:

  • Conversion rate optimisation
  • User experience design
  • Creating bespoke features
  • Integrating your site with an e-comms solution

Contact us on  0808 189 2044 to discuss your digital requirements.

WHY WORK WITH 4-ROADS?

Successful Projects
Cups of Tea Consumed Annually
Community Users Worldwide
Years of Operation

What our customers say

Our latest thinking and insights

AR/AI Interactive Digital Display sees 4 Roads shortlisted for a BIMA award

BIMA Shortlist 2019The team here at 4 Roads are pleased to announce we have been shortlisted for an award by BIMA in the Technology Above £70k category for our work with Hitachi Vantara on the development of an AR/AI Interactive Digital Display.

Hitachi Vantara is part of the Hitachi Group, the 38th biggest business in the world. Every year, Hitachi Vantara runs a conference where it demonstrates to customers and partners what the next 12 months will hold.

Ordinarily, Hitachi Vantara would ship and physically erect hardware racks to demonstrate its new solutions and their possible configurations at the conference. However, it wanted a new way to showcase its entire portfolio that would surprise and delight delegates.

To achieve its aim, Hitachi Vantara needed a partner that could deliver a cutting-edge digital experience that would bring its project range to life in a new and exciting way.

Speaking as the shortlist was announced, 4 Roads Director Rob Nash said:

“I’m delighted 4 Roads has been shortlisted for a prestigious BIMA award as we continue our journey to become the UK’s best intelligent self-service agency.”

The digital experience 4 Roads created was an exhibition stand that incorporated stunning 3D visuals and artificial intelligence to allow delegates to interact with how a hardware rack solution would look once it’s created and in situ.

By moving beyond a static demo model to a digital experience, customers and prospects of Hitachi Vantara could configure then visualise a racking solution customised to their exact requirements in much the same way as an automobile customer might configure the spec for their new car on a manufacturer’s website.

Displaying the experience on the conference floor as a six-foot ‘totem’ touch screen display, Hitachi Vantara could engage delegates by letting them create their ideal solution configuration from its product range.

The exhibit provided delegates with a complete understanding of how a solution would look and work. It also enabled delegates with an intuitive chatbot function that used artificial intelligence to answer basic questions about the product range, escalate complex queries to a sales representative, and book face-to-face appointments.

Once a unique configuration had been created, the experience allowed delegates to store and send their unique solution specifications on their smartphone.

4 Roads supported the Hitachi event teams on-site during the event, not only to showcase how the solution worked to delegates and demonstrate capability, but to also drive traffic to the virtual rack on the stand.

The BIMA Awards are taking place on Wednesday 18 September at IET London, Savoy Place.

4 Roads Intelligent Self Service

Telligent Community is now available on the UK Government’s G-Cloud 11 public-sector procurement platform only with 4 Roads

4 Roads Ltd, an industry-leading provider of intelligent self-service solutions, recently announced it is approved under the G-Cloud 11 Framework to deliver cloud software and support services. This is breaking new ground for 4 Roads Ltd as it continues its growth into new sectors, emphasising the company’s commitment to bringing smarter solutions to enable citizens to help themselves more easily – and at a lower cost to government and its agencies.

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The ROI of Better Community Management

How to Capture the Real Value You’re Missing

Return. On. Investment.

Three simple words that are often the cause of a huge amount of confusion and angst when it comes to measuring the value of a community. When an organisation has invested a good chunk of the budget in a platform, recruited a community manager or team, trained the team and resourced for some ongoing design and development time it’s important to understand what that investment means and why it is worthwhile to the business.

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The Incredible Power of Search for Online Communities

Why Your User-Generated Content is an SEO Goldmine

Online communities have rapidly positioned themselves as one of the most powerful ways you can build a trusted brand, provide leading customer service and lower costs engaging with your audience.

However, in an age when original content is king and Search Engine Optimisation (SEO) is hard fought and hard won, online communities provide a plethora of ways to enhance traditional channels and step ahead of your competition. Let’s look at some examples.

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The Cost of Managing the Customer Experience

Understanding The Costs of an End-to-End Journey

Let’s start with a question. Would you like to be known for having a best-in-class customer service experience?

For any organisation worth their salt, the answer will be a resounding yes. This is usually followed by “that’s all well and good, but will it be expensive to implement?”. That’s an important question to ask when any significant shift to a new system, process or innovative approach usually comes with a sunken cost.

But what is the hidden cost of continuing with an archaic, underperforming customer service experience that continues to miss opportunities across the entire customer experience journey to delight audiences and build brand loyalty?

More importantly, do you know how much these costs are?

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4 Roads Sponsor Verint’s Engage Conference 2019

4 Roads are global Verint partners and once again sponsoring Engage, their annual Customer Conference to showcase the newly developed Verint community. This years conference will be held in Orlando, Florida, USA from the 20th till the 23rd May 2019.

4 Roads founder and CEO, Robert Nash will be available on the 4 Roads booth, P-10, to demonstrate how 4 Roads have improved the Verint Online Community. By redefining the existing community site, it now now delivers a better and more engaging user experience to its customers, partners and employees.

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CONTACT US

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