Native Mobile App
A branded iOS and Android app for Verint Community: native sign-in, activity feed, profiles and push notifications, without building an app from scratch.
Verint partner
We make Verint Community do more
4 Roads has worked alongside Verint for over 14 years, on over 150 communities: strategy, design, development and support, and seven products of our own on the Verint marketplace.
14+ years as a Verint partner, and 150+ communities built on its platform
Among them OM Digital (Olympus), The IET, Thermomix and Nordic Semiconductor. Each needed something the platform did not do yet, and we built it.
The partnership
Alongside Verint, or on our own
Verint and 4 Roads share customers. We work alongside Verint's Professional Services team, or as an independent partner, whichever the project needs.
Either way, a Verint customer gets more from the Verint engagement suite without the long development time that usually comes with extending it.
We have been at Verint Engage, Verint's customer conference, over several years, and in 2023 we sponsored it.
- Strategy
- Design
- Development: new functionality, integrations and migrations
- Support
Across the engagement suite
Not only the community
The same team works across Verint's digital-first engagement channels:
- Online community
- Knowledge management
- Chat
- Conversational AI
- IVR
- Engagement orchestration
- Custom integrations
Built by us
What we have added to the platform
Over 14 years we have built a library of functionality on top of Verint Community, among it video calling, a native mobile app and a ticketing app.
No two projects are the same. When a community needs something the platform does not do, we build it, and some of what we have built we sell to any Verint customer on the Verint marketplace.
Verint Community QuickStart
A community live quickly, and grown from there
QuickStart is our package for launching a Verint community fast: everything a first community needs, with forums, blogs and activity feeds from day one.
Verint Community is modular, so new features are added as and when the community needs them, and it can be fitted to what your members need.
Our products on the Verint marketplace
Add-ons for Verint Community, each sold and listed on the marketplace.
Ticketing Application
A ticketing system inside Verint Community: members raise public or private tickets, and your moderators and support teams work them in one place.
Online Safety Toolkit
Automated safety for Verint Community: AI moderation of text, images and video, link checking and threat blocking, with your data kept private.
Enrichment Toolkit
AI for Verint Community: search by meaning, suggested tags, summaries of long threads and alt text for images, all on 4 Roads' own infrastructure.
Passkey Support
Passwordless sign-in for Verint Community: members use fingerprint, face, PIN or a security key, and the community never stores a password.
Paywall Plugin
A soft paywall for Verint Community: after a set number of views, a prompt to register, subscribe or upgrade, without blocking the content outright.
Recurly Integration
Recurly's subscription billing, connected to Verint Community: paid memberships and premium access, with members managing their own subscriptions.
Great company to work with. Reliable output and high quality.
Verint communities we have built
STC: Tafani, a Verint Community intranet where its people ask, share and put forward ideas
4 Roads built Tafani, STC's intranet on Verint Community: questions and discussions, ideation challenges, surveys and knowledge, on 54 custom widgets.
Thermomix: a multilingual community for Vorwerk's brand ambassadors, and its app
4 Roads built Thermomix's multilingual Verint community in 2018, then its app: 99% of the community's active members registered and downloaded it.
Gates Ventures: a community app that lifted interactions 25% in three months
4 Roads built Gates Ventures' Verint community a mostly native iOS and Android app: interactions up 25% in its first three months, and replies 30% faster.
Macmillan: upgrading a community people rely on, and making it easier to search
4 Roads upgraded Macmillan Cancer Support's Telligent community, ending its bugs and logouts, and tagged its content with AI so people find answers faster.
OM Digital (Olympus): MyOlympus, a photography community of 410,000 members
4 Roads is OM Digital's long-term partner on MyOlympus, its Verint community of over 410,000 photographers across Europe: upgraded, extended and growing.
The IET: one-click sign-up and a profile built in stages, completion up 62%
4 Roads moved The IET's community to Verint Community, then rebuilt its onboarding: one-click sign-up, a profile built in stages, and completion up 62%.
Nordic Semiconductor: one community for questions and tickets, public cases up from 56% to 63%
4 Roads moved Nordic Semiconductor's DevZone and its support tickets onto one Verint community in 3.5 months. Public cases rose from 56% to 63%.
Talk to us about your Verint project
A new community, a migration, or something the platform does not do yet.
Speak to Rob (we can't promise he won't be on his bike)