Verint Community

Gates Ventures: a community app that lifted interactions 25% in three months

4 Roads built Gates Ventures' Verint community a mostly native iOS and Android app: interactions up 25% in its first three months, and replies 30% faster.

The brief

A community that worked on a phone, but had no app.

Gates Ventures' online community runs on Verint Community, and works well in a phone's browser. But with no app of its own, it waited for people to come back to it: conversations stalled, and replies came late.

Client: Gates Ventures
Platform: Verint Community
Services: Strategy, design and development

A woman frowning at her laptop, her head in her hand.

Design

Its own brand, on a phone.

The app opens on a home page designed for it. Beyond that, members find the community as they know it from the website, framed by a header and footer made for the app, with Gates Ventures' logo and brand throughout.

App screens and sketches on a laptop, a tablet and paper.

The build

Native where it counts, with the whole community inside.

The app was mostly native, so it was fast on a phone, with web views that opened everything else the community does. It was on iOS and Android.

Sign in, or register, from the app
The home screen is the community's activity feed
Push notifications for replies and comments
Buttons for News, Discussions, Challenges and more
The activity feed works offline

Hands holding a phone over printed app wireframes.

Results

More conversations, and faster replies.

In its first three months, community interactions rose by 25%, and with push notifications people replied 30% faster. The community reached people wherever they were, not only at a desk.

25% more community interactions in the first three months, and replies 30% faster

Have a project like this in mind?

Tell us what your customers are trying to do, and we will start from there.

Speak to Rob (we can't promise he won't be on his bike)

Let's chat

More project work

All projects

STC: Tafani, a Verint Community intranet where its people ask, share and put forward ideas

4 Roads built Tafani, STC's intranet on Verint Community: questions and discussions, ideation challenges, surveys and knowledge, on 54 custom widgets.