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Press Office

The Cost of Managing the Customer Experience

Let’s start with a question. Would you like to be known for having a best-in-class customer service experience? For any organisation worth their salt, the answer will be a resounding yes. This is usually followed by “that’s all well and good, but will it be expensive to implement?”

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The ROI of Increased Audience Engagement

Audience or customer engagement is one of those terms that seems to get bandied around everywhere at the moment. Engaged customers, organisations think, will result in a better return on investment. Tell Marketing to sort it out and we’ll reap the benefits! The pure truth is audience engagement IS essential to any digital strategy…

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news

The ROI of Better Community Management

Return. On. Investment. Three simple words that are often the cause of a huge amount of confusion and angst when it comes to measuring the value of a community. When an organisation has invested a good chunk of the budget in a platform, recruited a community manager or team, trained the team and resourced for…

Read More »

The Cost of Managing the Customer Experience

Let’s start with a question. Would you like to be known for having a best-in-class customer service experience? For any organisation worth their salt, the answer will be a resounding yes. This is usually followed by “that’s all well and good, but will it be expensive to implement?”

The ROI of Increased Audience Engagement

Audience or customer engagement is one of those terms that seems to get bandied around everywhere at the moment. Engaged customers, organisations think, will result in a better return on investment. Tell Marketing to sort it out and we’ll reap the benefits! The pure truth is audience engagement IS essential to any digital strategy…

AR/AI Interactive Digital Display sees 4 Roads shortlisted for a BIMA award

The team here at 4 Roads are pleased to announce we have been shortlisted for an award by BIMA in the Technology Above £70k category for our work with Hitachi Vantara on the development of an AR/AI Interactive Digital Display. Hitachi Vantara is part of the Hitachi Group, the 38th biggest business in the world…

The ROI of Better Community Management

Return. On. Investment. Three simple words that are often the cause of a huge amount of confusion and angst when it comes to measuring the value of a community. When an organisation has invested a good chunk of the budget in a platform, recruited a community manager or team, trained the team and resourced for…

4 Roads Helps Develop ‘Call 4 Help’ App To Help NHS Staff

In the midst of the coronavirus pandemic, 4 Roads dropped all business activity to rapidly develop a mobile app solution to improve communication inside hospitals.