Reflecting on Verint Engage 2023
Verint Engage 2023 – The big themes, the key takeaways, and the memorable moments. Here’s the 4 Roads perspective…
Verint Engage 2023 Day 2 Recap – 4 Key Sessions
Day 1 of Verint Engage 2023 is a wrap. If you couldn’t be there, this recap will take you through 5 of the best sessions…
Verint Engage 2023 Day 1 Recap – 5 Key Sessions
Day 1 of Verint Engage 2023 is a wrap. If you couldn’t be there, this recap will take you through 5 of the best sessions…
4 Great Examples of Online Communities That Drive Brand Engagement
Discover four exceptional online community examples that have successfully fostered brand engagement and customer connections. Learn how these communities have thrived, offering valuable insights and real value to their users…
3D Environments: Making Electric Cars Accessible
3D environments can play a crucial role in promoting the adoption of electric cars; for educating buyers and building confidence in the technology and infrastructure roadmap…
Digital-First Engagement: Transforming Customer Support
With a wide range of digital channels at their fingertips, customers now expect quick, convenient, and personalised support experiences. To meet these expectations, businesses need to adopt customer engagement strategies that prioritise digital channels…
Knowledge Management: 5 Of The Best Knowledge Base Examples
We’ve seen a shift in customer expectations in the last decade. Customers now want to solve their problems themselves, and they gravitate towards the companies who enable this by building a knowledge base (KB)…
Reducing travel anxiety using slam technology
The potential of slam technology to improve accessibility and reduce travel anxiety for disabled people is undoubtedly significant…
Conversational AI: 4 Use Cases In Banking
As the world loses it’s head over ChatGPT, now is the time to re-open the discussion around how the banking sector can optimise processes and provide better customer service using conversation AI…
Intelligent Self-Service Can Help Insurers Retain Customers
Insurers need good customer retention rates more than ever. Learn how intelligent customer self-service can help you.