WHY DO YOU NEED A WEBSITE AUDIT?

A website should never be static and routine audits and checks are essential. A website audit should be considered a staple part of your digital strategy.

WHAT IS INCLUDED?

This website audit provides a detailed website analysis across many website data points such as design and branding, mobile, video usage, USP’s, reviews, call to actions (CTA’s), social media, page content, keywords, page speeds and more. We will provide clear and actionable recommendations for steps you can take to improve your online presence.

A website audit is an essential measure to evaluate the effectiveness and performance of a website and it presents a business with an exceptional opportunity for growth online.

By thoroughly evaluating every aspect of your site, you can keep your website up-to-date with the latest developments in digital marketing and on top of the competition, plus:

  • Improve your website’s ranking in search results
  • Attract more website visitors
  • Convert more website visitors into paying customers
  • Enhance user experience and usability
  • And so much more

We will then summarise and make extensive recommendations to help your website look better, rank better and most importantly convert more visitors into customers.

Get your website audit today for free

We’re currently offering a comprehensive website audit for free.

If you’d like to take up our free offer, please contact us using the details below or leave your email and/or phone number in the box so we can get in touch with you.

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OUR LATEST INSIGHTS

Artificial Intelligence For Customer Engagement

By 2020, customers will manage 85% of their interactions with an organisation without a human.
Gartner

By 2025, Artificial Intelligence (A.I.) will account for 95% of all customer interactions with your organisation.
Servion

These two predictions by Gartner and Servion give a very clear indication as to where customer engagement is heading, especially at a time when competing purely on products and pricing in a competitive global market is tough.

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connected customer

Keeping Up With The Connected Customer

Did you know a lot of your customers don’t want to speak to you? In fact, a 2018 Pega survey found that 57% actually dread it. Does this mean that once blooming relationship is over, and you’ve somehow offended your valuable audience beyond measure? Not in the slightest! It means your customer is evolving and it’s your job to evolve with them.

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Knowledge Management

Applying Knowledge Management To Improve Customer Experience

Ever heard of the 80/20 rule? It can apply to many areas of productivity but the basic premise is that 80% of your time doing low-value repetitive tasks is better spent focussing on the 20% of tasks that yield the best return for your efforts.

In the world of customer service, it’s not uncommon for a customer service rep to spend 80% of their time responding to common and repetitive calls or emails with the same information effectively making them (through no fault of their own) inefficient and probably somewhat demoralised.

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Self-Service

The Value Of Self-Service In A Digital World

If you’ve ever had to write a cheque in the last 12 months, you’ll have almost certainly reflected on how technology has changed this type of transaction for the better. You may also have considered how the 45 minutes trying to locate your cheque book in the first could have been more productively used.

The digital revolution has changed the mindset of us as consumers, as we embrace tools and technology that makes our lives more efficient and productive.

Nowhere is this more prevalent than customer service with the arrival of Intelligent Self-Service and the opportunities it brings.

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audience

Who Is Your Brand’s Audience?

Who Is Your Brand’s Audience? Community Sets The Tone

As a brand, you probably have a pretty good idea of what your company stands for and how it positions itself in the market for its audience (if you don’t, there’s some work to be done)! No doubt you have some form of branding guidelines, a corporate mission statement and perhaps even some in house culture documentation on what your team is about.

Here’s the real question though: do your customers see your brand in the same way?

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