This means you can benefit from a complete social suite with features such as:

· Forums
· Blogs
· Wikis

· Chat
· Gamification
· And more…


This is a suite of products created by Sitecore to aid integrations with third-party systems and applications. Telligent is one of the third-party systems with which Sitecore connects.


The Telligent Community platform delivers market-leading community solutions for social marketing, customer service and employee engagement use cases.

Telligent is a powerful platform that allows you to deliver incredible user experiences.

Other key Telligent benefits:

· Like Sitecore, it’s built on the Microsoft.NET platform
· The solution is developer friendly
· It has numerous open source integrations available on GitHub


We’re recognised globally as the most experienced Telligent partner. In fact, we have been a Telligent partner since our inception in 2004. Here are other key reasons for working with us:

· We’re Sitecore Certified Solution Partners
· We have certified Sitecore web developers and marketers working in-house
· We specialise in developing tightly integrated social products

We have also been responsible for some of the largest community deployments across the globe and have created communities consisting of millions of members.

· We’ve developed numerous free social plugins for Telligent, available in GitHub
· We support Telligent themselves with projects

Not only are we community development experts, we’re also able to work in a flexible way to suit your approach. So, we can work:

· Independently to develop your Sitecore integrated community
· In direct co-operation with client’s in-house team or with multiple third-party agencies/suppliers
· As consultants advising on developments delivered by client teams or agents

Our Telligent experience in facts and figures



Sitecore user group

Sitecore Certified Solution Partners

4 Roads are Sitecore Certified Solution Partners with in-house certified Sitecore web developers and marketers.

Telligent Logo

Telligent Certified Partners and Guest Bloggers

4 Roads have been Telligent partners since its conception in 2004, and are recognised globally as the most experienced Telligent Community partner.

"4 Roads have been one of our strongest partners in the UK since our founding in 2004, and their technical expertise makes them a sensible choice for implementation work."

Jon Allen, Telligent Community

Get started for free

We’re offering firms using Sitecore an opportunity to add an online branded community for free.

The offer includes a half-day consultancy at your office (or remotely, if you prefer?) where we will:

· Implement the free version of the Telligent Community for your business
· Help you evaluate the Telligent platform
· Help you experience how Telligent integrates with your Sitecore system

If you’d like to take up our free offer, please contact us using the details below or leave your email and/or phone number in the box so we can get in touch with you.

Contact Info

Tell us your phone number/ email:


Robert Nash is owner and CEO at 4 Roads, and with more than 20 years of experience in developing community solutions, he would be happy to talk you through the process of integrating Telligent into your web solution.



Who Is Your Brand’s Audience?

Who Is Your Brand’s Audience? Community Sets The Tone

As a brand, you probably have a pretty good idea of what your company stands for and how it positions itself in the market for its audience (if you don’t, there’s some work to be done)! No doubt you have some form of branding guidelines, a corporate mission statement and perhaps even some in house culture documentation on what your team is about.

Here’s the real question though: do your customers see your brand in the same way?

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Embrace AI But Do The Unexpected

Embrace AI But Do The Unexpected: How To Rebuild Trust In Your Customers

If you’ve been following our recent blogs, you’ll know we see Artificial Intelligence (AI) and Intelligent Self-Service (ISS) as a huge growth area for communities and customer service teams.

Certainly, as technology continues to evolve it will empower customers to help themselves resolve their challenges quickly and effectively. The role of the customer service team will shift as there is no longer a requirement for the customer to spend time on hold waiting to speak to a team member to solve a large percentage of their general enquiries.

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community management

Community Management Outlook For 2019

Community Management: Gazing Into Our Crystal Ball…

As the celebrations of New Year are but a distant memory and 2019 settles in around us, we look ahead to what will be another important growth year for community management.

2018 saw a lot of lightbulb moments for many organisations who finally started to dig deeper into what an online community really was, and what it could offer. It was fantastic for us to speak to lots of new businesses who wanted to drill down further into what a community could do for the whole organisation and the value that could bring.

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Knowledge Bases

How Knowledge Bases Save Customer Service Costs

Have You Heard This One?

A customer calls into a customer service department, explains the problem, gets into a long winded exchange and eventually gets an answer. It takes 30 mins.

How About This One?

A customer calls into a customer service department, explains the same problem, gets into a long winded exchange and eventually gets an answer. It takes 30 mins.

Did you notice the difference? If you said “there wasn’t one”, you’d be right (help yourself to a virtual iced bun).

It seems crazy that in 2019 this is still happening with organisations, but it is and here’s why.

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customer service

The Rebirth Of Customer Service In 2019

How AI Makes Your Customer Service Team Relevant.

Customer Service has had a tough time of it. Visions of beige call centres where staff work from obvious scripts that often end up moving the caller to another queue are, unfortunately, the painfully accurate experience of many a frustrated customer.

If you’ve ever been unfortunate enough to be the customer (and many of you will have), it’s not uncommon to perhaps experience one of the following scenarios:

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