The Rebirth Of Customer Service In 2019

How AI Makes Your Customer Service Team Relevant.

Customer Service has had a tough time of it. Visions of beige call centres where staff work from obvious scripts that often end up moving the caller to another queue are, unfortunately, the painfully accurate experience of many a frustrated customer.

If you’ve ever been unfortunate enough to be the customer (and many of you will have), it’s not uncommon to perhaps experience one of the following scenarios:

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