Artificial Intelligence For Customer Engagement

By 2020, customers will manage 85% of their interactions with an organisation without a human.
Gartner

By 2025, Artificial Intelligence (A.I.) will account for 95% of all customer interactions with your organisation.
Servion

These two predictions by Gartner and Servion give a very clear indication as to where customer engagement is heading, especially at a time when competing purely on products and pricing in a competitive global market is tough.

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