Telligent Community is now available on the UK Government’s G-Cloud 11 public-sector procurement platform only with 4 Roads

4 Roads Ltd, an industry-leading provider of intelligent self-service solutions, recently announced it is approved under the G-Cloud 11 Framework to deliver cloud software and support services. This is breaking new ground for 4 Roads Ltd as it continues its growth into new sectors, emphasising the company’s commitment to bringing smarter solutions to enable citizens to help themselves more easily – and at a lower cost to government and its agencies.

What Is G-Cloud 11?

The G-Cloud Framework, an agreement between the UK Government and suppliers acts as a digital marketplace for public sector bodies to search for cloud-based services. 4 Roads is a platinum reseller of Verint’s Telligent Community software and also resells Verint’s EM Professional through a growing partnership with the customer engagement software giant.

A move to embrace public sector opportunities

Establishing its services on G-Cloud 11 was an early move by a recent new hire at 4 Roads, brought in to establish the company’s public sector presence. Mike Rouse, who joined 4 Roads in March, brings his public sector expertise from previous roles at government agencies, and more recently as an elected member in local government, giving 4 Roads a strong advantage in the sector as the company seeks to encourage councils across the UK to consider the benefits of Telligent Community as a means to deliver service transformation, strategic aims and reduce their costs.

Mike Rouse said:

“There is a strong case for Verint’s community software in local government, enabling citizens to help themselves more easily, but also bringing community groups together in new and interesting ways. Councils can unlock significant savings by incorporating community software at the heart of service transformation, utilising the enterprise-level features of Telligent Community to provide a fully-compliant and manageable set of services.” 

He added:

“I’m delighted to join 4 Roads and look forward to engaging with local authorities around the UK on how Telligent Community can enable service transformations. I’m uniquely positioned to understand the challenges and the opportunities given my experience as a community-focused campaigner.”

Mike was the first Councillor in the UK to launch his own chatbot to serve local residents, which won coverage by The Register. As more local authorities look to embrace automation and services like chatbots, 4 Roads is now well-positioned to provide an expert-driven sales process to ensure a smooth delivery.

Rob Nash, Director at 4 Roads, is keen to expand the company’s role in providing intelligent self-service solutions. He said:

“Our focus as an agency is on how we can do the complicated parts of automation, machine learning, AI and robotics for our customers so they can focus on delivering a better service for their customers – or in this case, citizens.”