MAXIMISE RELATIONSHIPS

WITH YOUR AUDIENCES

Online communities

CONSULTATION

If you are implementing yourself, our strategic advice will set you on the road to long-term success.

Our consultation service will help you:

  • Understand your community
  • Identify the opportunities

We can then offer strategic direction before and during implementation to:

  • Provide a clear community focus
  • Ensure community engagement
  • Safeguard innovation
  • Help promote your community socially
  • Help monetise your community
  • Futureproof your community’s development

IMPLEMENTATION

Implementation is our core offering. If you’d like us to implement a community solution on your behalf we can take full responsibility for the project.

Alternatively, we’re happy to augment an internal team, offering our experience to enrich your own capabilities as we implement in partnership.

Our implementation process relies on:

  • Agile project methodologies
  • Regular client interaction
  • Driving high-quality results quickly and efficiently
  • Focusing on accelerating time to market
  • Ensuring clients stay within budget

INTEGRATIONS

We’ve been Telligent partners since 2004 and Sitecore Certified Solution Partners since 2016, so we know a thing or two about adding community features to Sitecore websites.

If you run – or are about to implement – a Sitecore-powered site, we can help you add forums, blogs, wikis, chat, gamification elements and so much more…

Read more about our work with Telligent and Sitecore

What our customers say

Our latest thinking and insights

Engagement

The ROI of Increased Audience Engagement

How Engaged Customers Raise Revenue

Audience or customer engagement is one of those terms that seems to get bandied around everywhere at the moment. Engaged customers, organisations think, will result in a better return on investment. Tell Marketing to sort it out and we’ll reap the benefits!

The pure truth is audience engagement IS essential to any digital strategy; the inconvenient truth is that it takes more than a memo to one team to deliver it successfully. To have a meaningfully positive business impact, engagement should be implemented and measured across your entire company.

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AR/AI Interactive Digital Display sees 4 Roads shortlisted for a BIMA award

The team here at 4 Roads are pleased to announce we have been shortlisted for an award by BIMA in the Technology Above £70k category for our work with Hitachi Vantara on the development of an AR/AI Interactive Digital Display.

Hitachi Vantara is part of the Hitachi Group, the 38th biggest business in the world. Every year, Hitachi Vantara runs a conference where it demonstrates to customers and partners what the next 12 months will hold.

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4 Roads Intelligent Self Service

Telligent Community is now available on the UK Government’s G-Cloud 11 public-sector procurement platform only with 4 Roads

4 Roads Ltd, an industry-leading provider of intelligent self-service solutions, recently announced it is approved under the G-Cloud 11 Framework to deliver cloud software and support services. This is breaking new ground for 4 Roads Ltd as it continues its growth into new sectors, emphasising the company’s commitment to bringing smarter solutions to enable citizens to help themselves more easily – and at a lower cost to government and its agencies.

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The ROI of Better Community Management

How to Capture the Real Value You’re Missing

Return. On. Investment.

Three simple words that are often the cause of a huge amount of confusion and angst when it comes to measuring the value of a community. When an organisation has invested a good chunk of the budget in a platform, recruited a community manager or team, trained the team and resourced for some ongoing design and development time it’s important to understand what that investment means and why it is worthwhile to the business.

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The Incredible Power of Search for Online Communities

Why Your User-Generated Content is an SEO Goldmine

Online communities have rapidly positioned themselves as one of the most powerful ways you can build a trusted brand, provide leading customer service and lower costs engaging with your audience.

However, in an age when original content is king and Search Engine Optimisation (SEO) is hard fought and hard won, online communities provide a plethora of ways to enhance traditional channels and step ahead of your competition. Let’s look at some examples.

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The Cost of Managing the Customer Experience

Understanding The Costs of an End-to-End Journey

Let’s start with a question. Would you like to be known for having a best-in-class customer service experience?

For any organisation worth their salt, the answer will be a resounding yes. This is usually followed by “that’s all well and good, but will it be expensive to implement?”. That’s an important question to ask when any significant shift to a new system, process or innovative approach usually comes with a sunken cost.

But what is the hidden cost of continuing with an archaic, underperforming customer service experience that continues to miss opportunities across the entire customer experience journey to delight audiences and build brand loyalty?

More importantly, do you know how much these costs are?

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CONTACT US

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