MAXIMISE RELATIONSHIPS

WITH YOUR AUDIENCES

Online communities

CONSULTATION

If you are implementing yourself, our strategic advice will set you on the road to long-term success.

Our consultation service will help you:

  • Understand your community
  • Identify the opportunities

We can then offer strategic direction before and during implementation to:

  • Provide a clear community focus
  • Ensure community engagement
  • Safeguard innovation
  • Help promote your community socially
  • Help monetise your community
  • Futureproof your community’s development

IMPLEMENTATION

Implementation is our core offering. If you’d like us to implement a community solution on your behalf we can take full responsibility for the project.

Alternatively, we’re happy to augment an internal team, offering our experience to enrich your own capabilities as we implement in partnership.

Our implementation process relies on:

  • Agile project methodologies
  • Regular client interaction
  • Driving high-quality results quickly and efficiently
  • Focusing on accelerating time to market
  • Ensuring clients stay within budget

INTEGRATIONS

We’ve been Telligent partners since 2004 and Sitecore Certified Solution Partners since 2016, so we know a thing or two about adding community features to Sitecore websites.

If you run – or are about to implement – a Sitecore-powered site, we can help you add forums, blogs, wikis, chat, gamification elements and so much more…

Read more about our work with Telligent and Sitecore

What our customers say

Our latest thinking and insights

Artificial Intelligence For Customer Engagement

By 2020, customers will manage 85% of their interactions with an organisation without a human.
Gartner

By 2025, Artificial Intelligence (A.I.) will account for 95% of all customer interactions with your organisation.
Servion

These two predictions by Gartner and Servion give a very clear indication as to where customer engagement is heading, especially at a time when competing purely on products and pricing in a competitive global market is tough.

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connected customer

Keeping Up With The Connected Customer

Did you know a lot of your customers don’t want to speak to you? In fact, a 2018 Pega survey found that 57% actually dread it. Does this mean that once blooming relationship is over, and you’ve somehow offended your valuable audience beyond measure? Not in the slightest! It means your customer is evolving and it’s your job to evolve with them.

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Knowledge Management

Applying Knowledge Management To Improve Customer Experience

Ever heard of the 80/20 rule? It can apply to many areas of productivity but the basic premise is that 80% of your time doing low-value repetitive tasks is better spent focussing on the 20% of tasks that yield the best return for your efforts.

In the world of customer service, it’s not uncommon for a customer service rep to spend 80% of their time responding to common and repetitive calls or emails with the same information effectively making them (through no fault of their own) inefficient and probably somewhat demoralised.

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Self-Service

The Value Of Self-Service In A Digital World

If you’ve ever had to write a cheque in the last 12 months, you’ll have almost certainly reflected on how technology has changed this type of transaction for the better. You may also have considered how the 45 minutes trying to locate your cheque book in the first could have been more productively used.

The digital revolution has changed the mindset of us as consumers, as we embrace tools and technology that makes our lives more efficient and productive.

Nowhere is this more prevalent than customer service with the arrival of Intelligent Self-Service and the opportunities it brings.

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audience

Who Is Your Brand’s Audience?

Who Is Your Brand’s Audience? Community Sets The Tone

As a brand, you probably have a pretty good idea of what your company stands for and how it positions itself in the market for its audience (if you don’t, there’s some work to be done)! No doubt you have some form of branding guidelines, a corporate mission statement and perhaps even some in house culture documentation on what your team is about.

Here’s the real question though: do your customers see your brand in the same way?

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CONTACT US

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