4 Roads are again celebrating customer success, which they put down to a customer-focused culture and an ethos of maximising value provided to customers, in order to maximise their success – unsurprising when optimising a company’s online presence through a focus on customer experience is at the core of their business.
4 Roads have built some award winning, global communities and Robert Nash, 4 Roads Founder says: “we are not a company to rest on its laurels and we strive to make our customers more than just happy. We want to make our customers successful, in whatever form that it takes for them.”
Customers are treated as valued partners, something never more evident as when Arlo Guthrie of Working Communities, a long standing customer came to 4 Roads with a goal of monetising job listings on the 4 Roads built online community site www.vetsurgeon.org). 4 Roads implemented the technical functionality and the newly created job board started meeting its financial targets from the moment it was launched.
The success of hitting the targets was felt far beyond financial gains – it directly resulted in Arlo’s family being able to take their disabled daughter for the holiday of a lifetime.
4 Roads have learnt that it is one thing making money from the work you do, but it is quite another when you can impact lives in such a profound way – and when you get to that privileged position, customer success takes on a whole new meaning.